In 2002 during Jerry Meyerhoeffer’s time as CSI President, a PACE Employee Recognition Committee was established for the purpose of coordinating a program designed to recognize employees in a positive manner for exceptional and outstanding “acts” of making CSI a better place to work. The WOW Program was implemented as a result of an effort to meet the need of employee recognition.
There was a period of time at the very beginning when Execs and Reps were given cards to hand out on the spot to folks. There was not too much record keeping or accountability with this method and it was discontinued. Joyce Moore then took care of the WOW program. After she retired Catrina Chapple started taking care of them. During this time Ann Keane started helping Catrina. With Catrina’s added responsibilities of schooling and work she handed the task over to Ann completely. Ann has been taking care of it since then. Kindy Combe is on board to learn the ropes of doing the WOW program as a back-up. Ann started sending out monthly reminders asking folks if they had someone they wanted to WOW. She has since dropped it down to “every so often.”
In 2010 the Execs asked Ann to start breaking down the monthly WOWs so they would know how many faculty, staff or others were receiving WOWs. All these lists can be found on the web site.
A business size card with WOW written in colorful letters on side one and the statement, “___________ was wowed (date) by (employee’s name)!” appearing on side two was created. This card was redeemable for a free coffee or soda with Aramark Food Service. It has since been changed to being redeemable for up to $1.25 in the Taylor Café, the Eagle’s Nest or the Bookstore. The Food Service Provider has changed over the years. When CSI started having coffee shops they were also added to the card. Due to different name changes of the shops over the years it was decided to just refer to the coffee shop as the current coffee shop.
The person who WOWs an employee submits a short email to the WOW Program Coord with an explanation of the act that they feel was exceptional and why. The WOW Coord sends a WOW card with an e-mail explaining why they were WOWed to the employee. All supervisors pertinent to that employee receive a cc of the WOW e-mail.
In the beginning a monthly hard copy list of the WOWs was sent to the President. When Mike Mason became the mentor Ann Keane made a suggestion that to save paper Mike Mason receive a cc of the e-mail instead of the monthly hard copy. He said that would be a good idea but to still cc the President because Jeff likes to hear about the good deeds of the CSI folks.
In June of 2014 Tereasa Bendele-Nichols, Design Super of the Copy Center, designed a new front for the card. She came up with 7-8 different designs and various PACE folks voted on the current design we now use.
This program has been a huge success throughout the campus and is used by every department. The WOW card is an avenue for CSI employees to reward their peers for great internal and external customer service and to make others aware of the great things that are happening at CSI. Our program is so popular that companies outside of CSI have contacted Ann Keane to find out more about it.
When Jeff Fox became President of CSI he continued to be the administrative mentor for PACE. Eventually the torch was passed to Mike Mason. With Mike’s retirement Jeff Harmon took on the reigns as mentor.